PRIVACY & SECURITY DISCLOSURE

Our Privacy Policy may be viewed here. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms. 

REFUND AND RETURN POLICY

30-Day Money-Back Guarantee

Customers may request a return within 30 days of the first order confirmation date. Placing a second order for the same product type indicates the customer's satisfaction with the initial purchase. Therefore, no returns will be granted for subsequent orders of the same product unless the item is damaged, defective, or carrier-verified as lost.

To be eligible for a refund, customers must provide a receipt or proof of purchase to our cox12592@gmail.com Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned items, or (for non-returnable single-jar orders) after the claim is approved.

If your first order contains more than one unit of the same product type, including different flavors or variants, you may open only one unit for evaluation. All other units must remain unopened and be returned.

Customers are responsible for return shipping and must use the prepaid label we provide. (Better to begin with the subject for clarity & emphasis). The cost of the label will be deducted from your refund.

If your item arrives damaged, defective, or incorrect, please contact Customer Support within 48 hours of delivery. You must send photo proof of the issue to allow us to evaluate the situation and take appropriate action. We review each request on a case-by-case basis, with a full refund, partial refund, or replacement provided at our discretion. 

If the package is still in transit, refunds are not issued. If the carrier confirms loss, damage, or non-delivery, we will offer the customer (a) a full refund or (b) a free replacement shipment.